Phobos Maintainance (Résolu)
  • Priorité - Haute

  • Dear Customers,

    On Friday,  June 11th, 2010 we will be performing a scheduled technical maintenance on our Phobos server - Main IP 206.53.51.106.  As a result all sites located on this server will be unavailable/unstable throughout the maintenance window - from 7 PM till 11 PM EST. We will do our best to shorten the downtime period though.
    We strongly apologize for the inconveniences and thank you for your continued support.

    Best regards,
    Velcom Support Team

  • Date - 06/11/2010 00:00 - 10/17/2011 14:45
  • Dernière mise à jour - 06/11/2010 18:28
Phobos Maintenance (Résolu)
  • Priorité - Critique

  • Dear Customers,

    On Friday,  May 14th, 2010 we will be performing a scheduled technical maintenance on our Phobos server - Main IP 206.53.51.106.  As a result all sites located on this server will be unavailable/instable throughout the maintenance window - from 4 PM till 8 PM EST. We will do our best to shorten the downtime period though.
    We strongly apologize for the inconveniences and thank you for your continued support.

    Best regards,
    Velcom Support Team

  • Date - 05/14/2010 15:47 - 10/17/2011 14:45
  • Dernière mise à jour - 05/14/2010 15:51
CPanel5 Server Issue (Résolu)
  • Priorité - Critique

  • Dear Customers,
     
    There's a temporary server problem on our cPanel server - main IP 206.53.56.153  which we are aware of and our tech team is working on it now. As a result all sites located on this server will be unavailable/instable throughout the maintenance window - from 10.30 PM 19/03/2010 till 00.30 AM EST 20/03/2010.
     
    We strongly apologize for the inconveniences and thank you for your patience and understanding.
     
    Best regards,
    Velcom Support Team

  • Date - 03/19/2010 22:26 - 10/17/2011 14:45
  • Dernière mise à jour - 03/19/2010 22:30
Directadmin Maintenance (Résolu)
  • Priorité - Critique

  • Dear Customers,
     
    On Friday March the 12th, 2010     we will be performing a scheduled technical maintenance on our  Directadmin server - Main IP 98.142.244.122. As a result all sites located on this server will be unavailable/instable throughout the maintenance window - from 10 AM till 11 AM EST. We will do our best to shorten the downtime period though.
     
    We strongly apologize for the inconveniences and thank you for your patience and understanding.
     
    Best regards,
    Velcom Support Team

  • Date - 03/12/2010 09:49 - 10/17/2011 14:45
  • Dernière mise à jour - 03/12/2010 10:03
CPanel5 Server Issue (Résolu)
  • Priorité - Critique

  • Dear Customers,
     
    There's a temporary server problem on our cPanel server - main IP 206.53.56.153  which we are aware of and our tech team is working on it now. As a result all sites located on this server will be unavailable/instable throughout the maintenance window - from 5 PM till 9 PM EST.
     
    We strongly apologize for the inconveniences and thank you for your patience and understanding.
     
    Best regards,
    Velcom Support Team

  • Date - 02/23/2010 16:26 - 10/17/2011 14:45
  • Dernière mise à jour - 02/23/2010 16:36
cPanel 5 Maintenance (Résolu)
  • Priorité - Critique

  • Dear Customers,
     
    On Friday, January 29th, 2010 we will be performing a scheduled technical maintenance on our cPanel5 server - Main IP 206.53.56.153. As a result all sites located on this server will be unavailable/instable throughout the maintenance window - from 11 AM till 1 PM EST. We will do our best to shorten the downtime period though.
     
    We strongly apologize for the inconveniences and thank you for your patience and understanding.
     
    Best regards,
    Velcom Support Team

  • Date - 01/29/2010 11:26 - 10/17/2011 14:45
  • Dernière mise à jour - 01/29/2010 11:37
Phobos Maintenance (Résolu)
  • Priorité - Critique

  • Dear Customers,

    On Thursday,  January 28th, 2010 we will be performing a scheduled technical maintenance on our Phobos server - Main IP 206.53.56.137.  As a result all sites located on this server will be unavailable/instable throughout the maintenance window - from 10 AM till 12 PM EST. We will do our best to shorten the downtime period though.
    We strongly apologize for the inconveniences and thank you for your continued support.

    Best regards,
    Velcom Support Team

  • Date - 01/28/2010 10:17 - 10/17/2011 14:45
  • Dernière mise à jour - 01/28/2010 10:19
Scheduled Maintenance (Résolu)
  • Priorité - Moyenne

  • Dear Valued Customers,

    This notification  is to provide you with information regarding scheduled maintenance work affecting your services with Velcom.com. 


    Date / Time EST:

    Start time:January 12, 2010 @ 00:00 EST
    End time:January 12, 2010 @ 02:00 EST

    Start time:January 16, 2010 @ 00:00 EST
    End time:January 16, 2010 @ 02:00 EST


    Length of outage:2 hours


    Purpose:

    Upstream planned  maintenance  of Software and hardware on router

    Customer Impact:

    Service will be unstable/unavailable for up to 2  hours during the above window.
     
    We apologize for any inconvenience caused by this maintenance work. Should you have any questions regarding the activity, please do not hesitate to contact us.

     

    Regards,

    Velcom Customer Support

  • Date - 01/16/2010 00:00 - 10/17/2011 14:46
  • Dernière mise à jour - 12/15/2009 15:13
Scheduled Maintenance (Résolu)
  • Priorité - Moyenne

  • Dear Valued Customers,

    This notification  is to provide you with information regarding scheduled maintenance work affecting your services with Velcom.com. 


    Date / Time EST:

    Start time:January 12, 2010 @ 00:00 EST
    End time:January 12, 2010 @ 02:00 EST

    Start time:January 16, 2010 @ 00:00 EST
    End time:January 16, 2010 @ 02:00 EST


    Length of outage:2 hours


    Purpose:

    Upstream planned  maintenance  of Software and hardware on router

    Customer Impact:

    Service will be unstable/unavailable for up to 2  hours during the above window.
     
    We apologize for any inconvenience caused by this maintenance work. Should you have any questions regarding the activity, please do not hesitate to contact us.

    Regards,

    Velcom Support Team

  • Date - 01/16/2010 00:00 - 10/17/2011 14:46
  • Dernière mise à jour - 12/15/2009 15:12
Direct Admin hardware check (Résolu)
  • Priorité - Haute

  • Dear Customers,

    Direct ADmin hardware check was successfully performed.

    Regards,
    Velcom Support Team

  • Date - 11/18/2009 12:00 - 11/18/2009 15:21
  • Dernière mise à jour - 11/18/2009 15:20
Server Migration (Résolu)
  • Priorité - Haute

  • Hello,

    The migration of  server cpanel2.velcom.com (main IP- 206.53.51.171)  is scheduled for November the 8, 9.30 p.m EST.

    The approximate downtime is ~ 4-5 hours.

    We will be doing our best to shorten the downtime as much as possible.

    For more maintenance details please refer to http://www.velcom.com/clients/announcements.php?id=14

    Thank you for your patience and understanding.

    We will update the thread further.

    Regards,

    Velcom.com Support Team

    ===============================================

    The migration is successfully finished.

    Please get back to us in case there are any troubles.

    Thank you for your patience and understanding.

    Regards,

    Velcom.com Support Team

  • Date - 09/11/2020 08:21 - 11/09/2009 09:01
  • Dernière mise à jour - 11/09/2009 09:01
Server Migration (Résolu)
  • Priorité - Haute

  • Hello,

    The migration of  server phobos.velcom.com (main IP- 206.53.51.106)  is scheduled for November the 8th, 9.30 p.m EST.

    The approximate downtime is ~ 4-5 hours.

    We will be doing our best to shorten the downtime as much as possible.

    For more maintenance details please refer to http://www.velcom.com/clients/announcements.php?id=14

    Thank you for your patience and understanding.

    We will update the thread further.

    Regards,

    Velcom.com Support Team

     

    ======================================================

    The migration is successfully finished.

    Please get back to us in case there are any troubles.

    Thank you for your patience and understanding.

    Regards,

    Velcom.com Support Team

  • Date - 09/11/2020 08:21 - 09/11/2020 09:02
  • Dernière mise à jour - 11/09/2009 09:00
DA Maintenance (Résolu)
  • Priorité - Haute

  • Dear Customers,
     
    On Wednesday November 4th, 2009 we will be performing a file system checking on our Directadmin server - Main IP 206.53.56.131. As a result all sites located on this server will be unavailable/instable throughout the maintenance window - from 12 PM till 2 PM EST. We will do our best to shorten the downtime period though.
     
    We strongly apologize for the inconveniences and thank you for your patience and understanding.
     
    Best regards,
    Velcom Support Team 

    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Dear Customers,

    The Directadmin server is up and running after the file system checking.


    Thank you for your understanding and patience.

    Best regards,
    Velcom Support Team

     

     

     

     

     

  • Date - 09/11/2020 04:20 - 09/11/2020 04:40
  • Dernière mise à jour - 11/04/2009 12:22
Directadmin server reboot (Résolu)
  • Priorité - Critique

  • Dear Customers,

    Our Directamdin server, main IP  206.53.56.131 is being rebooted at the moment. All the websites located on the server will be unaccessible starting from 16.35. The server will be up and running in 20 minutes.

    We are sorry for the inconveniences.

    Regards,

    Velcom Support Team

     ==========================

    Dear Customers,

    The server is back up and running.

    Regards,

    Velcom Support Team

  • Date - 10/29/2009 16:35 - 10/29/2009 17:26
  • Dernière mise à jour - 10/29/2009 16:45
Server outage (Résolu)
  • Priorité - Critique

  • Dear Customers,

     

    The server 206.53.56.153 is expierencing technical problems.

     

    The technical team is investigaring the problems.

    We will get back to you as soon as there are any updates.

    Thank you for your parience and understanding.

    Velcom.com Support Team

    ====================================================

     

    Dear Customers,

    The server was successfully rebooted, and at present, it is up and running.

    The technical team is monitoring the server.

    Please contact our support team in case you are still facing problems with your websites.

    Thank you for your patience.

     

    Velcom.com Support Team

  • Date - 10/26/2009 09:27 - 10/26/2009 11:00
  • Dernière mise à jour - 10/26/2009 10:14
Emergant reboot(resoved) (Résolu)
  • Priorité - Critique

  • Dear Customers,

    Unfortunately, we were forced to perform the emergant reboot of the server.

    At present the server is stable , the technical team is monitoring it.

    We are really sorry for this inconveniences.

    Thank you for your patient and understanding.

    Best regards,

     

    Velcom.com Support Team

  • Date - 10/20/2009 05:40 - 00/00/0000
  • Dernière mise à jour - 10/20/2009 05:44
cPanel5 server overload (Résolu)
  • Priorité - Critique

  • Dear Customers,

    At the moment we are experiencing cPanel5.velcom.com server overload (main IP 206.53.56.153). All the sites located on this server will be unavailabel/instable/. Our technical team is working on the issue and doing its best to shorten the downtime.

    The server is expected to be up and running at around 6 PM.

    We are sorry for the inconveniences.

    Regards,

    Velcom Support Team 

    ======================================================================

    ======================================================================

    Dear Customers,

    The server is currently under checking hdd for errors and it will be lasting for an hour approximately.

    We will post you updated.

    Regards,

    Velcom Support Team

     

    =====================================================================

    =====================================================================

    Dear Customers,

    The hdd is still being checked. The approximate time remaining is 1.5 hour.

    We will keep you up to date.

    Regards,

    Velcom Support Team

    =====================================================================

    =====================================================================

    Dear Customers,

    The server is back up and running.

    We are sorry for any inconveniences you faced during the downtime.

    Regards,

    Velcom Support Team

     

  • Date - 10/15/2009 17:30 - 10/16/2009 00:26
  • Dernière mise à jour - 10/15/2009 21:02
Directadmin Server (206.53.56.131 ) is down (Résolu)
  • Priorité - Haute

  • Dear Customers,

    We are now experiencing directadmin server (main IP 206.53.56.131 ) downtime. Our technicians are investigating the reason of the problem. The downtime is expected to last for 30 minutes and will be over at around 11 PM. Our team is doing its best to shorten the dowtime.

    We will post you updated.

    Best regards,

    Velcom Support Team

    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

     

    Dear Customers,

    The server is back up and running.

    We are sorry for all the inconveniences.

     

    Best regards,

    Velcom Support Team

     

  • Date - 10/09/2009 22:21 - 10/10/2009 00:42
  • Dernière mise à jour - 10/09/2009 22:48
Directadmin maintenance(in progress) (Résolu)
  • Priorité - Haute

  • Dear Customers,
     
    On Friday October the 9th, 2009 we are processing the filesystem checking after a system crash on our Directadmin server - Main IP 206.53.56.131. As a result all sites located on this server will be unavailable/instable throughout the maintenance window - from 4 PM till 5 PM EST. We will do our best to shorten the downtime period though.
     
    We strongly apologize for the inconveniences and thank you for your patience and understanding.
     
    Best regards,
    Velcom Support Team     

    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Dear Customers,

    The maintenance has been succcessfully completed.
    The Directadmin server is  up and running.

    Best regards,
    Velcom Support team.

     

  • Date - 09/10/2020 09:16 - 10/09/2009 22:14
  • Dernière mise à jour - 10/09/2009 17:01
Scheduled Maintenance(resolved) (Résolu)
  • Priorité - Haute

  • Dear Customers,
     
    On Tuesday October 6th, 2009 we will be performing a scheduled technical maintenance on our Directadmin server - Main IP 206.53.56.131. As a result all sites located on this server will be unavailable/instable throughout the maintenance window - from 11:30 PM till 01:30 AM EST. We will do our best to shorten the downtime period though.
     
    We strongly apologize for the inconveniences and thank you for your patience and understanding.
     
    Best regards,
    Velcom Support Team

    =========================================================================================================================

    Dear Customers,

    The maintenance was successfully fulfilled.

    The technical team is monitoring the server.

    Please get back to us if you are facing any difficulties with your websites.

    Thank you once again for your understanding.

    Best regards,

    Velcom.com Support Team

  • Date - 10/06/2009 23:30 - 10/07/2009 01:13
  • Dernière mise à jour - 10/07/2009 06:30
Billing System Upgrade (Résolu)
  • Priorité - Haute
  • Concerne Système - Billing System

  • Dear Customers,

    The upgrade was sucessfully performed.

    The ticket system and velcom.com website are up and running.

     Best regards,

    Velcom Support Team

     

     

  • Date - 10/05/2009 12:11 - 10/05/2009 14:16
  • Dernière mise à jour - 10/06/2009 09:50
Server Load( resolved) (Résolu)
  • Priorité - Moyenne

  • Dear Customer,

    The issue with the server was successfully resolved.

    Please contact our support tam if you are facing any troubles with the websites.

    Thank you for your patience.

    Velcom.com Support Team

  • Date - 10/01/2009 06:37 - 10/01/2009 00:00
  • Dernière mise à jour - 10/01/2009 06:39
Server load (Résolu)
  • Priorité - Haute

  • Dear Customers,

    We are experiencing hardware problems on our server - main ip 206.53.56.153. The server is under technical maintenance. It is currently under checking hdd for errors and it will be lasting for an hour approximately.

    As a result all sites located on this server will be unavailable/instable during this period.

    We will do our best to shorten the downtime period though.

    We strongly apologize for the inconveniences and thank you for your understanding.

    Best regards,

    Velcom Support Team

  • Date - 09/30/2009 15:30 - 10/01/2009 06:37
  • Dernière mise à jour - 10/01/2009 06:36
Server maintanance( resolved) (Résolu)
  • Priorité - Haute

  • Dear Customers,

    The server maintanance was successfully finished.

    At present the technical team is monitoring the server.

    Please contact our support team if you facing any troubles with the sites performance.

    Thank you for your understanding and cooperation.

    Velcom  Support Team

     

  • Date - 09/30/2009 09:11 - 09/30/2009 09:00
  • Dernière mise à jour - 09/30/2009 09:32
Scheduled Maintenance (Résolu)
  • Priorité - Haute

  • Dear Customers,
     
    On Tuesday September 29th, 2009 we will be performing a scheduled technical maintenance on our cPanel2 server - Main IP 206.53.51.171. As a result all sites located on this server will be unavailable/instable throughout the maintenance window - from 1 PM till 2 PM EST. We will do our best to shorten the downtime period though.
     
    We strongly apologize for the inconveniences and thank you for your patience and understanding.
     
    Best regards,
    Velcom Support Team 

  • Date - 09/29/2009 01:00 - 09/29/2009 02:00
  • Dernière mise à jour - 09/30/2009 09:21
Scheduled maintenance- Apache reconfiguration (Résolu)
  • Priorité - Haute

  • Dear Customers,

    The data restoration process  was successfully over.

    The server is up and running.
    The technical team is going to proceed with Apache reconfiguration; however, it will not cause any downtime.

    Please get back to us if you are facing any troubles with your websites.

    Thank you for your cooperation and patience.

     

    Velcom Support Team

  • Date - 09/30/2009 06:57 - 09/30/2009 09:11
  • Dernière mise à jour - 09/30/2009 08:17
Sceduled Maintenance( data restoration) (Résolu)
  • Priorité - Haute

  • Dear Customers,

    The technical team is currently restoring the data on the server , that is why as a result some websites may be inaccessible/instable within an hour.

    As soon as the restoration process is over, you will be additionally updated.

    We do apoloigize for the inconveniences.

    Your patience is highly appreciated.

    Velcom.com Support Team

  • Date - 09/30/2009 05:59 - 09/30/2009 07:00
  • Dernière mise à jour - 09/30/2009 06:57
Scheduled maintenance (Résolu)
  • Priorité - Haute

  • Dear Customers,
     
    On Tuesday September 29th, 2009 we will be performing a scheduled technical maintenance on our Phobos server - Main IP 206.53.51.106. As a result all sites located on this server will be unavailable/instable throughout the maintenance window - from 11 PM September 29th till 12 AM September 30th EST. We will do our best to shorten the downtime period though.
     
    We strongly apologize for the inconveniences and thank you for your patience and understanding.
     
    Best regards,
    Velcom Support Team 

  • Date - 09/29/2009 11:00 - 09/30/2009 09:11
  • Dernière mise à jour - 09/30/2009 06:05
Apache is successfully upgraded (cPanel 2) (Résolu)
  • Priorité - Haute

  • Dear Customers,

    The scheduled maintenance mentioned earlier today is over. Apache is successfully upgraded. All of the sites should be up and running. If you experience some problems with the websites, kindly let us know in any most convenient way for you.

    We are thankful for your understanding and cooperation.

    Best regards,

    Velcom Support Team

  • Date - 09/29/2009 00:00 - 09/29/2009 00:00
  • Dernière mise à jour - 09/30/2009 05:47
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